Privacy Policy

Melbourne Chemical Packaging and Processing Pty Limited (ABN 53 100 873 241), trading as McPak ("we", "our", or "us"), is committed to protecting the privacy of our clients, suppliers, website visitors, and industry partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal and business information necessary to provide specialized chemical toll packaging, liquid filling, blending, and formulation services. This information may include:

Contact Details: Your full name, job title, business email address, direct phone numbers, and physical facility addresses.
Commercial Inquiries: Chemical processing specifications, estimated batch volumes, Safety Data Sheet (SDS) documentation, and Dangerous Goods classification details.
Technical & Usage Data: IP addresses, browser types, referral sources, and page interaction metrics collected via website analytics cookies.

2. How We Use Your Information

We use the collected information strictly for legitimate commercial purposes, including:

Preparing accurate quotations for chemical toll packaging, liquid dosing, and blending operations.
Executing contract manufacturing, batch formulation, and Dangerous Goods transport compliance.
Communicating order status updates, quality control reports, and technical safety notifications.
Maintaining operational records in accordance with ISO 9001 quality standards and EPA requirements.

3. Information Disclosure & Third Parties

McPak does not sell, rent, or trade your personal or proprietary commercial data to third parties. We may disclose necessary information only in the following circumstances:

Contract Logistics Providers: Accredited freight and Dangerous Goods hauliers assisting in delivery.
Regulatory Authorities: State Environment Protection Authority (EPA), SafeWork Victoria, or Australian border and transport authorities when required by law.
Professional Advisors: Our auditors, legal counsel, and technical compliance inspectors bound by strict non-disclosure obligations.

4. Data Security & Storage

We implement industry-standard physical, electronic, and managerial procedures to prevent unauthorized access, loss, or misuse of personal and commercial data. All digital data is stored on secure servers located in Australia with restricted administrative access.

5. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you or ask us to update or correct inaccurate details. To exercise these rights, please contact our Privacy Officer using the details below.

6. Contact Us

If you have any questions, concerns, or privacy complaints, please reach out to us at: